Problem Solving for Public Outcomes

About Course

Create meaningful change that serves communities and drives real public impact. Learn how to tackle complex public challenges with human-centered approaches. This intensive 2-day course equips you with practical tools to understand problems deeply and develop solutions that work for the people you serve. Public sector challenges require more than good intentions—they need systematic thinking, community engagement, and solutions designed with real users in mind. What You'll Learn: Day 1: Understanding & Preparation Introduction to Public Outcomes - Overview of creating measurable impact in public service Understand Problems - Dig deeper than surface issues to find root causes Learning Process - Build skills for continuous improvement and adaptation Solving with and for People - Put citizens and communities at the center of your solutions Introduction to Research Preparation - Set up research that leads to actionable insights Day 2: Solutions & Implementation Seek Solutions - Generate ideas that address real public needs Synthesis & Concept Development - Turn insights into concrete concepts Identify Opportunities - Spot leverage points for maximum impact Lean, Adapt and Decide - Make smart decisions with limited resources User Journey - Map how people interact with public services Contextual Logic Model - Build frameworks that connect activities to outcomes Why This Matters: Too many public initiatives fail because they're designed in isolation from the people they're meant to serve. Learn to bridge the gap between policy intentions and real-world impact. Ready to solve problems that matter for your community?